Privacy Policy

Effective Date: 1 December 2025

Livingstone Baths respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://livingstonebaths.com/.

1. Who We Are

Livingstone Baths is a South African luxury bathroom brand specialising in freestanding baths, basins, and premium bathroom products.

Website: https://livingstonebaths.com/

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us through the contact details provided on our website.

2. Information We Collect

We may collect and process the following information:

Information You Submit Voluntarily

When you submit an enquiry through our website forms, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Company name (if applicable)
  • Any information included in your enquiry message

Technical & Usage Information

When you visit the website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type and version
  • Device information
  • Referring website addresses
  • Pages visited and time spent on the site
  • General geographic location data

This information is collected through analytics, security, and advertising technologies.

3. How We Use Your Information

We use personal information for the following purposes:

  • Responding to enquiries submitted through the website
  • Providing information about our products and services
  • Improving website performance and user experience
  • Monitoring website traffic and engagement
  • Security and fraud prevention
  • Advertising and remarketing purposes
  • Compliance with legal obligations

We do not sell your personal information.

4. Cookies & Tracking Technologies

This website uses cookies and similar technologies to improve functionality, analyse website traffic, and support advertising and remarketing campaigns.

Technologies Used on This Website

The website may use:

  • Google Analytics
  • Google Tag Manager (GTM)
  • Google Ads tracking
  • Meta (Facebook & Instagram) advertising and tracking technologies
  • Google Fonts
  • Instagram Feed integrations
  • Font Awesome

These technologies may collect information about your interactions with the website.

You may disable cookies through your browser settings, although certain parts of the website may not function correctly as a result.

5. Google Analytics & Advertising

We use Google Analytics to better understand how visitors interact with our website.

Google Analytics may collect:

  • Device and browser information
  • Pages visited
  • Session duration
  • Traffic sources
  • General location information

We may also use Google Ads and Meta Ads for advertising and remarketing purposes.

These platforms may use cookies or tracking technologies to display relevant advertisements to users based on previous interactions with the website.

For more information:

6. Website Forms & Spam Protection

Our website uses the Divi Contact Form module to process enquiries.

To reduce spam and malicious submissions, the website uses:

  • Google reCAPTCHA v3
  • Akismet Anti-Spam Protection

These services may process IP addresses and behavioural data to determine whether a submission is legitimate.

7. Security

We take reasonable technical and organisational measures to protect personal information.

Security technologies used on the website may include:

  • Wordfence Security
  • Really Simple Security
  • SSL encryption
  • Firewall and malware protection systems

While reasonable steps are taken to secure the website, no online system can be guaranteed to be completely secure.

8. Third-Party Services

The website may include integrations or embedded content from third-party platforms, including:

  • Instagram
  • Google Maps
  • Google Fonts
  • Meta platforms

These third parties may collect data in accordance with their own privacy policies.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy or as required by law.

10. Your Rights Under POPIA

Under POPIA, you may have the right to:

  • Request access to personal information held about you
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Object to the processing of personal information
  • Withdraw consent where processing is based on consent

Requests may be submitted using the contact details available on the website.

11. Cross-Border Data Transfers

Some third-party service providers used by the website may process data outside South Africa.

By using the website, you acknowledge that certain information may be transferred internationally where required for website functionality, analytics, security, or advertising services.

12. Changes to This Privacy Policy

Livingstone Baths may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised effective date.

13. Contact

For questions relating to this Privacy Policy or the processing of personal information, please contact Livingstone Baths via the contact details available on the website.